Shipping and Returns

RETURN MERCHANDISE AUTHORIZATION POLICY


Return requests must be approved, processed, and returned to our distribution center within 30 days of the original invoice date


All returns are subject to a restocking fee


All approved RMA’s must include the RMA number and be in sellable condition as determined by On Demand Safety or the returned merchandise will be returned to the customer and denied credit


If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility


Non–stocks, discontinued, and special order items including direct shipments from the manufacturer will not be available for returns


All unprocessed RMA requests will be canceled on the 31st day from invoicing


Claims, shortages, damaged or defective goods must be reported within 10 days after receipt of shipments.


Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. The value of defective material is the limit of liability.

 
MANUFACTURER WARRANTY POLICY


In no event will On Demand Safety be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of On Demand Safety, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).


Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty.
 
DEFECTIVE MATERIAL


The manufacturers’ written warranties apply to all materials sold.  No other warranty, expressed or implied is offered.  Contact On Demand Safety for prior authorization before returning defective material, 865-247-5449.
All shortages/damages must be noted on the original freight bill from carrier and communicated to On Demand Safety within 10 working days. (All damages/shortages not noted on original freight bill will not be issued credit.)
 
SMALL ORDER CHARGE


Orders less than $50.00 will incur the current small order charge service fee.